How long does a customer wait for information? How many calls are answered by the wrong department? Will an automated answering service be expensive and difficult to set up? Based on the SIP protocol, EasyLynq IVTS Enterprise is an advanced software solution that adds all the automated answering features to telephone equipment, raising the quality of service for companies and customer satisfaction, with an excellent price/quality commitment.

With an easy-to-use visual editor, EasyLynq IVTS provides a quick way for users to create their own IVR scripts (Interactive Voice Response), even those of higher complexity. EasyLynq IVTS offers several scripting objects, such as audio files playback, TTS (Text-To-Speech), voice recognition, e-mail, database access, code execution logic with syntax analysis in C# and VB.NET, audio playback from media servers (RTSP), support for multiple languages, call transfer and forwarding with recording option, selection of music on hold, among others.

The integrated voice mail service offers advanced services such as forwarding voice messages to e-mail, instant messaging notifications, customizable greeting messages and much more.

EasyLynq IVTS also allows to combine all these advantages with the XML phone applications service, enabling the provision of useful information on stocks, weather, airports, trains, etc., in the display of the phone sets. The visual editor, with advanced graphical capabilities that replicate the performance at the telephone terminal, supports most brands on the market.

In the present days, hotel guests are sophisticated and demanding. Meeting their needs can be a daunting and challenging task.

With an extremely easy configuration and high reliability, it allows any kind of property, regardless its dimension, to offer profitable services at a low cost investment.

Available in several configurations, from 20 to 2000 rooms, SIP connectivity and multiple language support, the EasyLynq IVTS Hotel is the solution to meet the requirements of every kind of hotels world wide.

EasyLynq IVTS Hotel also allows combining all these advantages with IVR for incoming calls and the XML phone applications service, enabling the provision of useful information on stocks, weather, airports, trains, etc., in the display of the phone sets.

In general, the technology of interactive voice response allows to interact with the callers by using pre-recorded audio, TTS-generated audio (Text-To-Speech) or audio coming from media servers (RTSP). Information is entered by the user via the phone keypad (DTMF) or through speech recognition.

Some examples of an IVR application are: The following items are available for IVR scripting: